Terms of Service

Last updated: December 15, 2024

1. Introduction

Welcome to Sbard Gran Automotive. These Terms of Service ("Terms") govern your use of our website, services, and any business relationship with Sbard Gran Automotive ("we", "us", or "our"). By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services. These Terms constitute a legally binding agreement between you and Sbard Gran Automotive.

2. About Sbard Gran Automotive

Sbard Gran Automotive is a licensed automotive dealer operating in New Zealand. We provide:

  • New and used vehicle sales
  • Vehicle financing and insurance services
  • Automotive maintenance and repair services
  • Vehicle inspections and certifications
  • Trade-in and consignment services
  • Extended warranty services

3. Website Use

3.1 Permitted Use

You may use our website for:

  • Browsing vehicle inventory and information
  • Reading our blog and educational content
  • Contacting us for services or information
  • Subscribing to newsletters
  • Booking appointments and services
  • Accessing customer account information

3.2 Prohibited Use

You may not:

  • Use the website for any unlawful purpose
  • Transmit harmful code, viruses, or malware
  • Attempt to gain unauthorized access to our systems
  • Copy, reproduce, or distribute our content without permission
  • Impersonate Sbard Gran Automotive or our employees
  • Interfere with the website's functionality
  • Use automated systems to access the website excessively

4. Vehicle Sales

4.1 Vehicle Information

We strive to provide accurate information about our vehicles, including:

  • Make, model, year, and specifications
  • Mileage and condition details
  • Service history when available
  • Pricing and financing options

However, information may change without notice, and we recommend verifying details in person before purchase.

4.2 Pricing

  • All prices are in New Zealand dollars unless stated otherwise
  • Prices include GST where applicable
  • Additional fees may apply (registration, WOF, delivery)
  • Prices are subject to change without notice
  • Promotional offers have specific terms and conditions

4.3 Purchase Process

Vehicle purchases are subject to:

  • Vehicle availability at time of purchase
  • Completion of sale documentation
  • Payment in full or approved financing
  • Satisfactory identity verification
  • Compliance with legal requirements

4.4 Consumer Guarantees

Your purchase is protected by the Consumer Guarantees Act 1993, which provides that goods must be:

  • Of acceptable quality
  • Fit for particular purpose (if specified)
  • Match their description
  • Have title and be free from encumbrances

5. Financing Services

5.1 Financing Arrangements

We may assist with vehicle financing through third-party lenders:

  • Financing is subject to lender approval
  • Interest rates and terms vary by lender and credit profile
  • We may receive commission from lenders
  • All financing agreements are between you and the lender
  • Credit checks may be required

5.2 Credit Information

By applying for financing, you consent to:

  • Credit checks and inquiries
  • Sharing of information with potential lenders
  • Collection and use of financial information
  • Ongoing communication about financing options

6. Service and Repairs

6.1 Service Standards

Our service department operates according to:

  • Industry best practices and standards
  • Manufacturer specifications where applicable
  • New Zealand safety and quality requirements
  • Environmental and disposal regulations

6.2 Warranties and Guarantees

  • Service work is guaranteed for specified periods
  • Warranties apply to parts and labor as stated
  • Warranty coverage excludes misuse or normal wear
  • Claims must be made within warranty period
  • Original receipts required for warranty claims

6.3 Customer Responsibilities

For service work, customers must:

  • Provide accurate vehicle and problem information
  • Authorize work before commencement
  • Pay for services as agreed
  • Collect vehicles within reasonable timeframes
  • Follow recommended maintenance schedules

7. Trade-ins and Consignments

7.1 Trade-in Evaluations

Trade-in values are based on:

  • Current market conditions
  • Vehicle condition and history
  • Mileage and age
  • Demand for specific models
  • Required reconditioning costs

7.2 Trade-in Conditions

  • Valid ownership documentation required
  • Vehicle must be free of encumbrances
  • Condition must match description
  • Trade-in value applies to specific purchase only
  • Offers may have expiration dates

8. Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the value of goods or services provided
  • We are not liable for indirect or consequential damages
  • We do not guarantee uninterrupted website availability
  • Third-party content and links are not our responsibility
  • Consumer guarantees and statutory rights remain unaffected

9. Intellectual Property

9.1 Our Content

The website and its content are protected by intellectual property rights:

  • Website design and functionality
  • Written content and blog articles
  • Logos, trademarks, and branding
  • Photography and illustrations
  • Software and technical systems

9.2 Third-Party Rights

We respect third-party intellectual property rights:

  • Vehicle manufacturer trademarks and logos
  • Supplier and partner branding
  • Licensed software and content
  • Industry images and specifications

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. Key points include:

  • We collect information necessary for our services
  • Information is used for legitimate business purposes
  • We maintain appropriate security measures
  • You have rights regarding your personal information
  • We comply with New Zealand privacy laws

11. Dispute Resolution

11.1 Internal Resolution

We encourage direct communication to resolve issues:

  • Contact us promptly with any concerns
  • Provide detailed information about the issue
  • Work with us in good faith to find solutions
  • Allow reasonable time for investigation and response

11.2 External Resolution

If direct resolution is not possible:

  • Consumer disputes may be referred to Commerce Commission
  • Automotive industry disputes may go to Motor Vehicle Disputes Tribunal
  • Alternative dispute resolution services may be available
  • Legal proceedings are governed by New Zealand law

12. Compliance and Regulations

We comply with relevant New Zealand laws and regulations including:

  • Motor Vehicle Sales Act 2003
  • Consumer Guarantees Act 1993
  • Fair Trading Act 1986
  • Privacy Act 2020
  • Health and Safety at Work Act 2015
  • Commerce Act 1986
  • Land Transport Act 1998

13. Changes to Terms

We may update these Terms from time to time:

  • Changes will be posted on our website
  • Significant changes will be clearly communicated
  • Continued use constitutes acceptance of updated Terms
  • Previous versions remain applicable to existing agreements
  • You may terminate your relationship if you disagree with changes

14. Termination

14.1 Termination by You

You may discontinue using our services at any time:

  • No notice required for website use
  • Ongoing service agreements require proper notice
  • Outstanding obligations remain payable
  • Some terms survive termination

14.2 Termination by Us

We may terminate or suspend access if you:

  • Breach these Terms of Service
  • Engage in fraudulent or illegal activity
  • Damage our reputation or business
  • Fail to pay amounts owing
  • Misuse our services or website

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Sbard Gran Automotive.

15.2 Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

15.3 Governing Law

These Terms are governed by New Zealand law, and any disputes will be resolved in New Zealand courts.

15.4 No Waiver

Our failure to enforce any provision does not constitute a waiver of our rights under these Terms.

16. Contact Information

For questions about these Terms of Service, please contact us:

Sbard Gran Automotive
125 Great South Road
Auckland, 1051
New Zealand

Phone: +64 9 275 8900
Email: [email protected]

17. Business Hours and Service

Our business operates during the following hours:

  • Monday to Friday: 8:00 AM - 6:00 PM
  • Saturday: 9:00 AM - 5:00 PM
  • Sunday: 10:00 AM - 4:00 PM
  • Public Holidays: Closed or limited hours (check website)

Emergency services may be available outside normal hours for existing customers with prior arrangements.

18. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also confirm that you have the authority to enter into this agreement and that you are at least 18 years of age or have parental consent.